Mass users complain to the failure of Rostelecom's work. In total, according to the Detector404 service, more than 5 thousand calls were recorded every day.
Most complaints were received from residents of Samara (12%), Moscow (6%), Nizhny Novgorod (3%), Bryansk region (2%).
An overwhelming number of users (72%) reported that they were experiencing common problems; some said they were experiencing website (11%), personal account (9%), and mobile app (6%) errors.
Subscribers realized that the supplier should have been warned about possible errors and wanted to know what they were paying for.
“Wi-Fi doesn't work. Poor connection, even though the internet meter shows otherwise,” one user noted.
Commenters also pointed to connection interruptions and unstable network performance even when there is an active connection.
State Duma deputies proposed publishing a “white list” of websites
Some users complain about the lack of access to “whitelisted” services and portals, especially “Government Services”.
